Our house keeper Carmen was super friendly and very accommodating throughout our entire stay.
Also breakfast was great with many choices and very friendly and efficient staff.
Great indoor pool..
Could improve on entertainment- not much going on .
Super fin og ren lejlighed. God seng.
The hotel offers quite good value for money, and its location is truly excellent. Cleanliness is well taken care of, which made our stay pleasant. However, the room decor is starting to look a bit worn, and the hotel’s best days seem to be behind it.
We were not satisfied with the beds, as the mattresses were too hard for us. The condition of the elevators also raised some concerns, which slightly affected the overall experience. Breakfast was average and didn’t particularly stand out.
There were many families staying at the hotel, and there was a program organized for the children, which brought a cheerful atmosphere. Our room was located in the courtyard, which was really charming, as was the pool area. All in all, the hotel is well suited for families and for travelers who value cleanliness and a pleasant environment, even though some areas would benefit from an update.
Very well located within the Can Picafort resort and close to local bus routes. The hotel is in need of some updating and the wifi is terrible, but the room was comfortable and the outside pool area spacious with good lunch/drink options from the bar. Not a luxury stay but perfectly fine.
Good, but not perfect.
Hotel itself is nice, not 'a million rooms crammed into a tiny complex' which you'll see on the island. We stayed All Inclusive for a week and left 3rd of November, hotel was beginning to wind down for the season as we were leaving, it got very very busy from 31st October as they must have had a special Spanish Resident deal on, for Halloween.
Good bits: pools are nice, with a small indoor pool and new spa area. Kids splash pool is ideal for around 8y and under. Food is acceptable, much the same as other hotels - there's always something to eat, unless your children are particularly fussy like mine. Very much catered for the European market, but they attempt bacon every day at breakfast, though it's more like fried ham sadly. Some days the meat selection was unreal, roast beef, chicken/turkey etc.
Bad bits: if you happen to get a room on the 1st floor above the entertainment room (as we did) you'll quickly realise that it is ridiculously loud and noise comes through the floor, it ends at half 10 which is early enough, but when you have 2 tired small children - half 10 is too late to put up with.
They did move us rooms reluctantly, and after some bad attitude from the receptionist "what do you want me to do, it's Mallorca, noise until 12 o clock is normal", whilst probably correct, that doesn't fix my issue, and it's bad customer service.
Our second stay here but probably won't be back, but we love the island so will definitely be back to Mallorca.