You can book for a limited number of travellers per transaction on the website. As we have a wide range of offerings, each offering may limit the maximum number. Infant-only bookings cannot be made online and unaccompanied minor bookings also need to be made via our call centre or our offices.

All reservations, including modifications and cancellations are subject to the Terms and Conditions, Customer Care Policy and General Conditions of Carriage.

Some destinations booked through the Almosafer website might require a visa. Obtaining such visas is the responsibility of the traveller. You must also have a valid passport with an expiry date that's accepted in all the countries you're planning to visit. More information on passport and visa requirements is available at the embassy of the destination you're travelling to.

The displayed fares may not include individual charges such as departure taxes, airport taxes, and passenger service charges. These charges are imposed by the airport or the aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities. These shall be communicated at the time of booking.

You are also advised to check with your doctor whether you are required to undergo immunisation prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfill such requirements.

Providing you with access to view and book different kinds of temporary accommodations such as hotels, hotel apartments, villas, B&Bs, and hostels, Almosafer (will be referred to as Almosafer or ‘the website’ or ‘the company’ in future references) can be accessed through the mobile site, smartphone applications for iOS, Android and Windows.

If you decide to make a reservation through Almosafer, you are agreeing to the price stated as well as the terms and conditions mentioned on the website. Once the reservation is confirmed by the accommodation you have chosen, a confirmation email that includes the voucher (for prepaid accommodations) will be sent from Almosafer to the email used to make the booking. Almosafer reserves the right to reject bookings as set out in the ‘Right to cancel’ section below.

Information provided by Almosafer is sourced from numerous suppliers and accommodations. While Almosafer will take the utmost care to ensure that the most up-to-date information is displayed, we cannot guarantee that it will always be accurate and complete, as prices and other factors are subject to change and availability.

Prices displayed typically include service fees and taxes. The price breakdown is also displayed on the payment page of the booking. Some accommodations may have additional charges that have to be paid directly at the property - such as city tax, tourism fee, security deposit, resort fee, etc. - and these are not included in the total booking amount. In some cases, these will be mentioned on the accommodation details page under “Mandatory fees”.

The accommodation classification is based on the country's local standards. These standards can differ from one country to another. Sometimes, this classification is used as a general guide instead of an official rating. Customers need to understand that standards can vary between accommodations of the same class in different countries, as well as within the same country. They should also be aware that in some cases, the classification may be based on self-assessment by the accommodations. As a consequence, Almosafer does not guarantee the accuracy of accommodation classification and, to the maximum extent permitted by applicable law, does not accept any liability in relation to the classification displayed on the website.

Almosafer reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:

• Breach of Almosafer’s terms and conditions
• Accommodation closure
• Incorrect rate
• Force majeure events
• Trade or economic sanctions
• Embargoes, legal restrictions
• Fraud or theft
• Suspected criminal activity
• Submission of misleading or erroneous information
• Credit card problems
• Inappropriate behaviour
• Threats or insults

If a booking is rejected or cancelled by Almosafer and a payment has already been made, the total booking value will be refunded.

We also reserve the right to bar (or “blacklist”) users from Almosafer’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.

Almosafer might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being 'obvious'. Almosafer is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed.

Please be aware that all the prices mentioned on website and app are based on the dates and number of guests requested (unless indicated otherwise). Almosafer will typically display the rate inclusive of tax recovery and service charges (see below for more details) on the website and app, and display these additional tax recovery and service charges during the booking path.

The final amount a customer is requested to pay will be stated clearly before finalising the booking. A detailed view of the payment will be shown before the booking is confirmed. Please verify every step of your reservation on the booking form.

What is included in the rate is displayed on the website and app (under the room selection section or prior to the final booking confirmation) and/or in the confirmation email/voucher.

The standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.

Insurance of any kind is not included in the rates.

Certain accommodations may charge an additional yet mandatory “resort fee” or occupancy tax (when applicable) for using certain services. This resort fee is collected directly from the guest and typically will not be included in the price offered on the website and app. However, it'll be mentioned in the provided accommodation description.

Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location and can change without prior notice.

The accommodation might also directly charge you on factors that include electricity, baggage handling, newspapers delivery, tourism and housekeeping. These charges are not controlled by Almosafer and are usually applied in certain markets such as the USA. However, optional fees that include minibar charges, parking, room service, movie rentals, the internet, food, beverages, and phone usage are almost never applied.

During certain high season periods, certain accommodations may make it mandatory for guests to purchase tickets for a gala dinner or event being hosted at the accommodation (e.g. for New Year, Christmas, Chinese New Year, etc.). Such charges might not be included in the room rates and will need to be paid directly at the property. In some cases, it may be listed under ‘Mandatory fees’ on the accommodation details page.

For certain accommodations, a transportation or transfer fee will be added to the room rate at the request of the accommodation, or if you request any transportation services. This is common for island destinations such as the Maldives, where you need transportation to reach the accommodation. Please note that Almosafer does not organise any transportation service at the moment. This is always organised and offered by or on behalf of the accommodation, which is responsible for such transportation services. Almosafer does not assume any liability for the quality, safety, frequency or service levels of such transportation services.

For more information regarding whether or not a service is included, get in touch with our support team at support@almosafer.com or the accommodation directly.

To offer more choice and better flexibility for your convenience, you might find that some rooms may have different options of when the payment for the booking is made, whether it is immediately or at a later date before the check-in date (‘Pay later’). Room options that can be paid for later will mention the following: ‘Pay later option available’. In this case, you’ll have the option to either pay later before the check-in date or right away. The ‘Pay later’ option is available on both the Almosafer website and app.

If you choose to pay immediately, the total amount of the booking will be deducted at the time of the booking in the currency the website offers (See the Currency Conversion section below for more info). Please note that your card must be valid and have sufficient funds in order to complete the booking. Some Almosafer vouchers are not valid for hotel bookings made using the ‘Pay later’ option and can only be redeemed with bookings that are paid for immediately.

Once you use the ‘Pay later’ option to make a reservation, your booking is secured with the hotel. In order to confirm your booking, you must complete full payment of the booking amount before the due date specified on your confirmation email and on the booking page. Payments can be processed via the link in your email, on web, through the app or directly through our call centre via credit card, debit card, or bank transfer.

Based on the web or app country selected, you will be charged in the local currency of the respective country.

• almosafer.com payments are charged in Saudi Riyals
• sa.almosafer.com payments are in Saudi Riyals
• ae.almosafer.com payments are charged in Emirates Dirhams
• kw.almosafer.com payments are charged in Kuwaiti Dinars
• bh.almosafer.com payments are charged in Bahraini Dinars

Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency above. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.

Please click here to view our supplier's Terms & Conditions

1. Cancellations can be requested by contacting our Customer Support Team at 920000997.
2. Cancellations are typically accepted up to 7 days prior to departure, but it may depend on the package. The policy may vary across different packages so please refer to the specific package’s cancellation policy before booking.
3. The flight part & insurance for the holiday package are non-refundable after the booking is paid and confirmed.
4. Whether a package is refundable, partially refundable or non-refundable depends on its cancellation policy. However, in most cases, the following rules apply depending on the date of cancellation:
   Land services (Hotel, Transfers, Tours & Excursions):
   • Fully refundable up to 14 days prior to departure date.
   • Subject to a fee of 50% of the total amount from 7 to 14 days prior to departure date.
   • Subject to a fee of 100% of the total amount from less than 7 days prior to departure date.
   • Subject to a fee of 100% of the total amount in case of no show and early departure.
5. Rates are subject to availability at the time of booking.
6. The flight timings may result in you arriving early or departing late from your hotel. Our travel consultants will let you know flight times when you book so you can make suitable arrangements.
7. Almosafer reserves the right to modify or change the hotel in your reservation to another hotel from the same category in any force majeure cases (overbooking, blackout dates).
8. All flights are subject to the airline’s conditions of carriage.
9. Almosafer does not take any responsibility on the VISA services for packages. The customer needs to ensure that he/she is carrying relevant immigration documents on his/her own.

Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. This form of indirect tax is applicable from 1st January 2018, on selected products and services that can be purchased on our website, as per the KSA law. For more information, please visit our FAQs here.

To view the Almosafer tax certificate, please click here.

We accept Qitaf points as payment for hotel and flight bookings. Qitaf is Saudi Telecom Company’s loyalty programme that allows you to redeem and earn Qitaf points on purchases. By opting to earn or pay using Qitaf points on Almosafer, you acknowledge that you have read and agreed to these terms & conditions:

- Qitaf points can be redeemed for both hotel and flight bookings.

- Qitaf points can be earned for hotel bookings. For flight bookings, points can only be earned during select promotional periods.

- You must use a Qitaf-registered mobile number to redeem or earn points.

- You will only earn Qitaf points after you complete your trip. If the points do not reflect in your Qitaf account within 48 hours of completing your trip, kindly contact customer support.

- If your booking fails while you’re trying to make the payment, your redeemed Qitaf points will be returned to your Qitaf account within 1 hour.

- If you cancel a booking, the Qitaf points you redeemed for the transaction will not be returned to your Qitaf account. You will receive an Almosafer travel voucher of equivalent value instead. If you had paid partially by Qitaf points and partially by card, the amount you paid by card will be refunded. The amount paid using Qitaf points will not be refunded, but you will receive an Almosafer travel voucher of equivalent value.

- Almosafer will not be responsible or liable for any loss, damage, misuse or unauthorised access occurring in connection with Qitaf payments or any action or decision made by you in reliance on the information with regard to Qitaf usage on the Almosafer website and app.

ALFURSAN is SAUDIA’s frequent flyer programme that rewards customers with ALFURSAN reward miles on purchases. You can earn ALFURSAN reward miles on all hotel bookings made on Almosafer. You can also earn ALFURSAN bonus reward miles on Saudi Arabian Airlines’ (SAUDIA) flight bookings during select promotional periods. By opting to earn miles on Almosafer bookings, you acknowledge that you have read and agreed to these terms & conditions:

Hotels

• ALFURSAN reward miles can be earned on all hotel bookings made on Almosafer.
• You will only earn ALFURSAN reward miles after you complete your stay and it may take up to 14 days for the miles to reflect in your ALFURSAN account.
• The reward miles will be calculated on the base price, excluding VAT, city tax and service fee (if any).
• If you have used a voucher code or an auto-applied discount for your booking, the miles will be calculated on the base price prior to discount application.

Flights

• ALFURSAN bonus reward miles can only be earned on flights booked with SAUDIA on Almosafer and only during select promotional periods. These miles will be in addition to the regular frequent flyer miles you may earn on your booking. Please note that you have to enter your ALFURSAN membership number in the traveller’s details page to earn regular frequent flyer miles, and to earn bonus reward miles, you have to enter the number again on the payment page.
• For domestic flight bookings with mixed carrier options (e.g. return trips where the outbound flight is with SAUDIA and inbound flight is with another airline), you will only receive bonus miles for the leg flown with SAUDIA. In the case of international mixed carrier options, you will not get bonus miles; All legs in the itinerary must be operated by SAUDIA for the booking to be eligible for bonus miles.
• You will only earn bonus ALFURSAN reward miles after you complete your trip and it may take up to 14 days for the miles to reflect in your ALFURSAN account.
• The bonus reward miles will be calculated on the base fare, excluding the service fees, VAT or any additional charges incurred, such as for extra baggage.
• If you have used a voucher code or an auto-applied discount for your booking, the miles will be calculated on the base fare prior to discount application.

General

• ALFURSAN reward miles cannot be earned on holiday package bookings.
• You must have an ALFURSAN membership with SAUDIA to be able to earn these miles.
• If you cancel your booking, you will not receive ALFURSAN reward miles.
• If you only cancel part of your booking (for e.g. reducing the number of nights for your hotel stay or cancelling one leg of a flight), you will only be awarded miles for the part of your booking that is still confirmed.
• You cannot earn ALFURSAN reward miles in conjunction with other loyalty programmes. Only one loyalty transaction is allowed per booking. For example, you cannot earn ALFURSAN reward miles along with Qitaf points or earn miles on bookings paid for using Qitaf points.
• In case you forget or are unable to choose the option to earn ALFURSAN reward miles when booking online or via our app, you still have a chance to earn by contacting our customer support team after completing the booking or directly placing your request via our Rewards Request Form.
• Almosafer will not be responsible or liable for any loss, damage, misuse or unauthorised access occurring in connection with earning ALFURSAN reward miles or any action or decision you make based on the information available on the Almosafer website and app about ALFURSAN reward miles.

Almosafer Wallet is a convenient way to earn and redeem points on hotel and flight bookings. It acts as a virtual storage for your points that you can use to fully or partially pay for future bookings. 

Every now and then, Almosafer will roll out offers that give Wallet points. In certain offers, you may get a split-voucher code that you can use to get an instant discount on your current booking in addition to points that will be added to your Wallet. Other offers may only give Wallet points without a discount. You can use these special voucher codes to earn points on your booking. 

The points you earn will be added to your Wallet and displayed in the equivalent BHD value. 10 points = BHD 1. 

You can use your Wallet points balance to pay for future hotel and flight bookings. 

By opting to earn or redeem Wallet points on Almosafer bookings, you acknowledge that you have read and agreed to these terms & conditions: 

Earning Wallet points: 

• Points can be earned on the Bahrain version of our website and app as well as through our call centre. 
• You can earn Wallet points on flight bookings that are paid for immediately, and hotel bookings with both payment options: ‘Pay later’ and pay immediately. 
• You must use the special voucher code when making your booking to be able to earn points. 
• If you're signed in when making the booking, you will receive the points in your Wallet immediately after you complete the booking (and upon payment for hotel bookings made using the ‘Pay later’ option). 
• If you don’t have an account when making the booking, you will not be able to earn Wallet points immediately. However, once you create an account with the same email address or mobile number you used for your booking and verify it, we will automatically link your previous orders so you will earn your Wallet points as well. 
• If you have an unverified account and are not signed in when making the booking, you will receive the points as soon as you verify your account. 
• If you have a verified account but are not signed in when making the booking, you can go to your Wallet in the My Account/Profile section and claim your points by following the link that says ‘Claim them now’. 
• Please note that for hotel bookings made using the ‘Pay later’ option, you will only receive the points after you have completed the payment. 
• Bookings paid for by Wallet points are not eligible to earn Wallet points. 
• You cannot use multiple voucher codes in a booking or earn Wallet points in conjunction with auto-applied discounts. 
• Every promotion that you can earn Wallet points through has a set expiry date for the points, which will be conveyed in the offer. 
• You will not be able to use the points after the expiry date. 
• Points are non-transferable and cannot be exchanged for cash. 

Redeeming/pay using Wallet points: 

• Points can be redeemed on the Bahrain version of our website and app as well as through our call centre. 
• You can only redeem Wallet points on flight bookings and hotel bookings that are paid for immediately. Wallet points cannot be redeemed on hotel bookings made using the ‘Pay later’ option. 
• When making a booking, you must be logged in and your account must be verified. If you aren’t logged in and your account isn’t verified, the Wallet will not appear on the payment page as a payment option and you will not be able to redeem any points. 
• Wallet points cannot be used in conjunction with a voucher code or auto-applied discounts.
• Bookings paid for by Wallet points are not eligible to earn Wallet points. 
• Points are non-transferable and cannot be exchanged for cash. They can only be redeemed towards bookings on Almosafer. 
• Bookings can be paid in full by Wallet points if you have sufficient balance. If you do not have enough balance to cover the total booking amount, the remaining amount will have to be paid by another payment method. On our website or app, you can pay the remaining amount by card. If you are making the booking through our call centre, you can pay by card or bank transfer. 
• If your booking total has decimals e.g. BHD 100.50, then points used will be rounded as follows: 
  • If .50 or greater than .50 - round up. An extra point will be deducted from your Wallet balance (as per the above example, you will be charged 101 points) 
  • If .49 or less than .49 - round down. The remaining decimal amount will be covered by Almosafer (as per the above example, you will be charged 100 points and Almosafer will take care of the remaining amount) 

Cancellations and amendments 

• If you cancel a booking that you paid for using Wallet points and the booking is eligible for a refund as per its cancellation policy, the points you used will be refunded to your Wallet after deducting cancellation and service fees. Wallet points can only be refunded to the originally used Wallet and are non-transferable and cannot be exchanged for cash. Refunded points have a validity of three months from the date of refund, if not mentioned otherwise. 
• If you cancel a booking that you had earned Wallets points on, you will not be able to use those points and they will automatically appear as cancelled in your transaction history. If you have already redeemed the Wallet points you had earned on the booking that you cancel, we reserve the right to deduct the redeemed amount from your refundable amount as a penalty. 
• Bookings with a non-refundable cancellation policy are not eligible for refunds, regardless of the payment method. 
• Any booking amendments cannot be paid for using Wallet points. 

General T&Cs 

• Almosafer reserves the right to amend or cancel this programme at its sole discretion.
• Almosafer will not be responsible or liable for any loss, damage, misuse or unauthorised access occurring in connection with earning or redeeming Wallet points or any action or decision you make based on the information available on the Almosafer website and app about Wallet points. 

Please read our FAQs to learn more about My Wallet.

1. Introduction

The website www.almosafer.com (hereinafter referred to as “Almosafer”, “Site” or “Company” in all policies, terms, conditions and FAQs), including the Almosafer application on smartphones on iOS, Android and Windows operating systems. It is an application and website for a subsidiary of the Seera Group, which was established in Riyadh, Kingdom of Saudi Arabia. By using the Almosafer application or the Almosafer website, you agree to all the following terms. 

2. Definitions

The following words and phrases, wherever they appear in these terms and conditions, shall have the meanings indicated next to them:

1. User account: It means the account where the Almosafer Points of a user will be Earned/Redeemed accessible on the Almosafer App and/or the website.
2. User or you: It means a person who has successfully registered an Account in accordance with these Terms.
3. Wallet: A digital Wallet within the Almosafer App or website that stores accumulated Almosafer Points and facilitates point earning, redemption, and transfer.
4. Almosafer Points: It refers to the value of the Wallet currency accrued by users of the Almosafer App/website in consideration of making a Qualifying Transaction. Points earned from non-transactional sources, such as promotional campaigns or marketing incentives, are not eligible for transfers to partner programmes.
5. Reward or convert: It is the process where Almosafer Points are converted into points, miles or credits with participating Loyalty partners, allowing users to redeem these points for services or benefits offered by the Loyalty partners.
6. Redeem or redeeming: It is when a user uses their Points to pay for services in part or in full in Participating Brands.
7. Earn or earning: It is when a user is awarded Almosafer Points for making a ‘qualifying transaction’ on Almosafer.
8. Transfer: It refers to the movement of points between a user's Almosafer account and their partner programmes, allowing the transfer of points within the user's accounts.
9. Qualifying transaction: It means a successful paid transaction within Almosafer.
10. Partner programmes: It means other programmes of external companies to Almosafer, with whom Almosafer has an agreement to enhance Earning and Redeeming opportunities for users, as decided at the sole discretion of Almosafer. 
11. Transfer ratio: The rate at which Almosafer Points are transferred for the points or miles offered by a loyalty programme partner or vice versa.
12. Eligible transferable Points: This means the Almosafer Points are available to be transferred out of the Wallet.
13.  

General

Almosafer reserves the right to amend the terms & conditions, and transfer ratio at its sole discretion.

Transferring points

• Points earned through qualifying transactions can be transferred into other partner programmes.
• You must be enrolled in those programs to be eligible to add or transfer Almosafer Points.
• Points awarded for promotional purposes are not eligible for transfer out of the Wallet.
• Eligible Almosafer Points in your Wallet can be used to pay for Almosafer services, either fully or partially. 
• Almosafer reserves the right to add or remove partner programmes at its sole discretion.

Transfer rates

The points conversion rate between a partner programme and Almosafer will be determined individually for each programme. Almosafer reserves the right to adjust the Transfer ratio or conversion rate at its sole discretion.

Registration & joining

• Users must log in to their Almosafer account to use the programme.
• To access your Wallet, you need to sign in to the Almosafer app or website.
• To earn or convert points, you must be signed in and your account must be verified.
• You must have the latest version of the Almosafer app to be able to use your Wallet.

Points transfer or exchange

• Eligible Almosafer Points in your Wallet can be used to pay for Almosafer services, either fully or partially. 
• Customers must ensure that they have provided accurate details to exchange points, as initiated transfers are irreversible.
• Points will be deposited in your Wallet within 2 to 3 hours. In case of any issues, please email loyalty@almosafer.com.
• Every loyalty programme has a minimum value requirement for points transfer or conversions and must be in specific increments such as multiples of 5 or 10, as set by the participating programmes.
• The list of participating partner programmes can be found on the 'My Profile' page, under the 'Add Points' or 'Transfer Almosafer Points' section.

Returns/Cancellation

• In case of cancellation, points that are used in combination with other payment methods will be refunded as per Almosafer’s standard refund policy, with points returning to the user's account within 10 business days.
• Transaction details may be shared with participating brands for verification or validation. If any misuse is identified, we reserve the right to cancel bookings without prior notice.

Liability

• Almosafer shall not be responsible for any issues related to the accumulation, redemption, or management of user points with participating partner programmes. 
• Almosafer is not responsible or liable to compensate customers for any operational failures or discontinuation of any partner programme.

Privacy policy
For more information on privacy policy, please visit https://www.almosafer.com/en/privacy-policy

• You can earn 70 Shukrans for every BHD 12 spent on stays.
• You can earn 40 shukrans for every BHD 12 spent on flights.
• To earn Shukrans: For app & web bookings, you must enter your Shukran membership ID on the payment page before confirming the booking to earn Shukran points. For offline bookings, you can share your Shukran membership ID with our travel advisor before the booking is confirmed.
• You cannot earn Shukrans when you use a voucher code or earn / redeem points with other loyalty programmes.
• You can earn Shukrans across all Almosafer Bahrain multi-channel touchpoints, including web, app, call centre and WhatsApp.
• You can earn points only on bookings that are paid for immediately.
• The validity of the earned points is as per standard Shukran terms and conditions
• You will receive your Shukrans within 24 hours from the date of check-in or departure.
• If you do not receive your Shukrans within 30 days from the date of check-in or departure, kindly reach out to our travel advisors.
• You will not be able to earn points if you cancel the booking.
• You must have an eligible Shukran membership to be eligible to earn Shukrans.
• Both guest and logged-in users will have the opportunity to earn Shukran points on Almosafer orders.
• You must be enrolled in the Shukran loyalty programme to be able to earn Shukrans.
• Almosafer is not responsible for issues with partner programs or lost points due to programme failures.
• For any inquiries please reach out to Shukran customer service.
• Almosafer and Shukran reserve the right to ammend or cancel this promotion at its sole discretion. 
• You cannot earn Shukrans in conjuction with other loyalty programmes. Only one loyalty transaction is allowed per booking.
• Other Shukran and Almosafer terms and conditions apply.