HomeTowne Studios by Red Roof Denver - Thornton

Price is why I chose this motel, and I still would based on that even though it a below decent hotel. Things to know are; room had shampoo, bar soap and was spacious with a stove and fridge. Staff was friendly, especially the second lady the next day of my stay, she was nice and helpful when my key card wasn't working. Although I believe it has more to do with the old doors. Bedding and floors looked clean in room. Shower needs to be a more clean and needs new shower heads. Also no blow-dryer, breakfast or anything. Only bus is available for transportation (not including Uber since it can be expensive) and if you need to leave at certain times in the night or morning it's limited. Also there is no ticket booth nearby. Checking in was slow but that was due to computer problems.

It was a terrible experience. We had to go elsewhere for accommodations. Mold in shower, Loud guests , pot smokers outside door creating pungent smell.

Overall, I feel this property represents one of the lowest nightly-prices available for short or extended stay in the Denver area. Given the amenities and location, I reckon HomeTowne is delivering value, only ten-miles from downtown Denver. I believe the hotel is as described online. After a more than two-week stay, I have experienced only a small-issue, a stubborn door-lock the hotel swiftly replaced. Staff have acted with professionalism and neighborly-love, responding to needs promptly and with courtesy. The cleanliness and grounds are acceptable and ample parking is available. I have always felt safe and unbothered returning, and I am pleased to have this Denver/Thornton location. Enjoy your stay!

Property was clean nothing crazy. The hotel only provided 2 towels for a room with 2 beds, I wish they would’ve provided more. The front desk women were so nice and helpful. The floor in the hotel rooms were a bit dirty. The sheets and towels had weird stains I understand other people use them but it was a bit gross. You get what you pay for but overall it was very quiet in the area and great service. The beds are comfortable and the price is just right.

I got in late from the airport and needed a quick place for my boyfriend and I to stay for the evening. Upon arrival, the girl at the front desk told me that she had 3 reservations for me. I told her that was a mistake, we only needed one reservation. While I was trying to book the reservation directly through the website, the website kept crashing. I received no confirmation of booking at that time. I then booked on Expedia and the reservation went through and I received confirmation for that. The night girl said I needed to speak to the manager in the morning to get it refunded. When I went to speak with the manager, Yessica, in the morning- I explained the situation and she looked at me and said “there is nothing I can do for you.” She said, “I can’t refund you, you should have used the rooms.” I explained it was the websites error not mine. She offered no help and was extremely rude. I asked if there was someone in upper management I could speak to or if she had a phone number for customer service, and she said “nope, nothing.” She offered zero help and it was extremely frustrating to be treated that way when I was just asking for help to get their mistake fixed. I work in customer service and would never think of treating someone that way. I was charged $534 in total between the deposits and 3 room charges. The bathroom in our room was still dirty upon arrival and my boyfriend and I both woke up with bug bites on our ankles. Not a great experience all around. I really am

Unfortunately i was extremely disappointed. The carbon monoxide detector was beeping every few minutes, as soon as i walked in the the room. Maintenance came to remove it but didn't not replace it. I went for a family members funeral and there was no running water for me to shower or brush my teeth. No notice of the service being unavailable. When i called the front desk they said it was an emergency when i complained about not being warned they didn't apologize just said "while it's an emergency situation" again. Completely uncomfortable because groups of men where knocking on the door each night saying they were giving out food. I complained about the men, they said "oh they do that all the time, it's no big deal". I needed rest but couldn't comfortably sleep worrying about the men who kept banging on my door.