Massanuttens Shenandoah Villas by Tripforth

This was horrible… the check in process wasn’t too unpleasant except u had to go to multiple different counters just before you could leave all so they could sell you stuff which was annoying. They switched our room four times because they kept putting us in the nastiest rooms first to see if we would just settle with those rooms. One room the ceiling was leaking and had mold in it. Another condo there were cracks and holes in the tub. We finally begged them to put us in an updated room after they said they had nothing available that they were completely booked but when they put us in a more newly renovated room all the other condos around us were empty so of course that was a lie. We had three kids with us and it was almost midnight and I felt like that alone some empathy should have been shed on the situation. It honestly was not worth the trip me and my family took to go here there are better places to go if u want to experience the mountains 🏔️ and do some water activities.

Nasty hotel room I can’t believe it was roaches in every room every bathroom and kitchen! I went back to Massanutten Resort front desk and even tho I booked through hotels.com they still compensated me and my family by upgrading my two bedroom condo to Eagles Trace and it was soo soo but THIS HOTEL ROOM IS TRASH DONT BOOK! I wish I took pictures to prove and post it!

Great place to begin hold family

The hot tub did do work fire place was complicated and romote needs batteries but it was beautiful

It was a nice view

After we finished the check-in, they bombarded us with free offers from the resort. We repeatedly asked them if there was any reciprocation to these offers, and will we lose money, but they said no it's completely optional. So we decided to choose the tour offer where we would need to tour the property for two hours and in return they would give us a deposit and they said it's optional. Next morning they called us to schedule the tour and I said we couldn't do the tour because of a time shortage. The receptionist replied in a hurried way that I would lose the 50$ deposit. I was shell-shocked as they never explained to me I would lose anything and they mentioned it was optional. During checkout, I reached out to them and they showed me the asterisk in the offer card that if I failed to do the tour the deposit would be lost. Most people won't bother to read all the bullet points and the asterisks in the contract when they are just tired and ready to go to the room, so they ask questions like we did to make sure there's no catch. However, they never mentioned the catch. I just think they could have been more professional. it is unacceptable that they can go that low to get people.