Upon checking in, everything was a breeze; however, beware that you will be told your room stay is only for the first floor in which these rooms are dirty. For an upgrade, by paying more, you can have a room on a higher floor which is much cleaner and enjoy the views. The overall decor of the room was exceptionally nice and comforting. Everything is within walking distance and tours booths are down the entire street. You'll also notice that several other hotels you thought about staying at are on the same street too. The Ao Nang night market is less than 3 minutes away and you can enjoy some authentic Asian and south east Asian food with musicians and a fire show. The male receptionists were extremely nice and aided in accepting my delivery packages and ensuring I was comfortable during my stay. I would stay here again. The only reason I gave a low rating was due to my last two extended stay days when I switched rooms from the 6th floor to the first. They wanted to charged me 2x as much to keep the room for two more days, so I decided the first floor would be fine since I am leaving soon. Also, I was charged for dirt on the towel $15.00 because a speck of a stain wouldn't come out. You will charged for any dirt they considered to be stained; however, some of the towel and pillow covers had stains on them, so I am assuming they reuse the towels that do not appear that much dirt on them, but they still charged me $15 for my towel. Also, the Wi-fi was terrible for me.
We stayed 4 nights in Krabi in this Residence.
First 2 night we had a room at the ground floor, which feel us very unsafty. Rooms in higher floors have also some view. The other 2 nights in floor 5 let us feel much better.
If you are someone who is picky and like some hygenic european standards i would recommend something else.
The first floor room I had was extremely dirty with stains on floor, walls, and the couch; however, the upgraded room I had before was perfect, except Wi-Fi. BUT... the rooms do look exactly like the photos; very modern.
Please dont waste your time with this place, you are playing the lottery in staying in a room that has sewege issues and the smell overtakes the room. We even had our electricity go and thought it was the whole hotel, nope it was just our room and we only had the ac running when the breakers got set off. First day we found hairs all over our sheets, not ours, loose eyelashes stuck to the phone and a rash I still have on my back legs from sleeping in the sheets even after they got changed. The cleaning ladies are sweet but the cleanliness is failing in so many ways.
We gagged everyday from the sewer smell in our washroom, made it impossible to trust where we stayed and since everything was booked up we had to stick it out. Never again returning to this place.
The service desk girl was super sweet but unfortunately the cleanliness left me with such a bad experience, even though it is a newer build.. the floors have water damage in the rooms, the fixtures are rusting and the place really does need better upkeep.
The staff at Phu Dahla were really helpful and friendly throughout my stay. If I ever had any issues, they were quick to try and resolve them and help. Very accommodating.
The pool area is really lovely, although sun loungers are limited so I’d recommend going down when the pool opens at 10am to grab one if you wish to spend the day there. They provide towels at reception.
I did find that some days my room wasn’t cleaned even though I put the sign on the door and cleaning was very basic.
The room is spacious, pretty basic, but having a big fridge/microwave is handy and separate areas of the room. Some days I had work to do, so this was a nice environment to be in, not just a bed to sleep in.
It’s important to note that I only paid on average about £36 a night and this was in high season - so considering what I paid, I felt this was excellent given some places charge triple the price for the same standard.
Very easy to hire a motorbike, get a taxi or transfer from the hotel down to the main road too which is also only a 10-15 minute walk.
I would definitely stay again when I return in future. Thank you Phu Dahla for your lovely hospitality!