TownePlace Suites Colorado Springs South

I’ve never received better customer service. The staff members we talked with were incredibly friendly and helpful. We had a double bedroom rental, which worked great for our family of five. The only minor negative was the foldout couch. It was better than a traditional sleeper sofa, but not as comfortable as a trundle bed like at other hotels.

Bathroom john plugged, didn't get fixed till next day. Stayed in room 4-5 days with no clean towels, or maide service, hair dryer inop. Need a 2nd. waffle maker so you don't have to wait on everyone else ,first to make their's. made reser. for period and they called us and asked why we hadn't checked out yet! I told them it was made thur a date!!! Then we went back to the motel and we said everything was ok now ?? You asked people something at the frt. desk and we could not give you an answer- unreal!!

Friendly s staff.

Property updated recently. Very nice

It was great! The two bedroom suite was perfect for our family of 5. Pool was heated and just perfect for a swim with the kids. It was very quiet. Wonderful stay!

It was mostly good, but we had a few hiccups. I selected the 2 bedroom suite because I have a family of 6. When arriving I tested out the "sofa bed" and came to find that it wasn't like most other pull out couches. It folded down flat so 2 people could technically sleep on it but it was pretty much just a box spring(no padding). I asked the front desk about a mattress or pad to put on it and she had no clue what I was talking about. She offered a new room, which i tried, but it wasn't an issue with the room it was just the design of the couches in all the rooms. Luckily i happened to have an inflatable mattress in my car and it had enough floor space to put it down. If you are trying to sleep 6, I would definitely choose a different hotel or 2 rooms. We also tried to use the pool but the sign was flipped to closed. We asked the front desk again if it was actually closed or if someone just bumped the sign over, but she didn't know and said not to go in just in case maintenance did it. She did suggest we go to the hotel next door which was owned by the same company and so we did that. Also the TV's were very fickle and not very responsive to the remote. There were 3 in the suite and all of them were a struggle. It was nice having separate rooms from the kids though, and having a few breakfast option was nice as well.